Systems Service Engineering Manager

Bengaluru, Karnataka, India

• Category: Systems Engineering

Description

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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, Ilott, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work.

We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different  perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Overview:

Boeing India Engineering has an immediate opening for Systems Service Engineering Manager to lead teams working in areas of Environmental Control, Flight Controls, Landing Gear, Mech Hydro, Payloads and Propulsion. This is a techno-managerial position that is expected to provide technical leadership and people leadership to the team.

This position will also acquire talent and build the team further, motivate, develop and manage employees and provide technical oversight to achieve excellent technical and business outcomes.

The ideal candidate will lead in-service issue resolution, customer service requests, support continued operational safety program, resolve service-related problems & suspect discrepancy reports. The selected candidate will develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.

The selected candidate should have experience of working in a fast-paced environment and prior experience of working and managing teams for the resolution of airline customers' in-service engineering issues. Prior experience and demonstrated ability to manage teams in aerospace domain. Skilled in advising and mentoring staff members to meet schedules or resolve technical or operational problems.

This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world. The candidate shall provide periodic update on project progress, quality metrics, project summaries, and other related documents. Contribute to productivity improvement through use of Quality Management System and lean principles.

This position supports initiatives of Boeing India organization related to engineering excellence, employee development, customer engagement etc.

This position will be located in the Boeing India Engineering and Technology Center (BIETC), Bengaluru, India.

Position Responsibilities:

Manage engineers resolving systemic fleet issues.

Primary duties of the team include resolving customer service request, repair development and/or systems troubleshooting, project management, operational safety assessment, and demonstrating compliance to the regulatory requirements.

Develops and executes projects and process plans, implements policies and procedures and sets operational goals.

Acquires resources for projects and processes, provide technical management of suppliers and leads process improvements.

Develops and maintains relationships and partnerships with customers, stakeholders & peers.

Provides oversight and approval of technical approaches, products and processes.

Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time zones.

Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.

Must be able to work collaboratively with cross-functional teams within Boeing and external partners.

Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.

Proactively seek information and direction to successfully complete the statement of work.

Committed to finding a way to resolve problems and keep commitments.

Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.

Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.

Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work

Basic Qualifications (Required Skills/Experience):

Bachelor’s or master's degree in engineering (preferably in Aeronautical / Aerospace or equivalent discipline) with 12+ years of experience in aviation domain.

Experience working with airplane systems/structural design and/or troubleshooting.

Ability to work variable and/or rotating schedule.

Preferred Qualifications (Desired Skills/Experience):

Previous experience leading or managing teams in an engineering organization is desired.

Experience of providing customer support services to airlines.

Familiarity with FAA transport airplane structural/systems regulations.

Typical Education & Experience:

Bachelor’s or master's degree in engineering (preferably in Aeronautical / Aerospace or equivalent discipline) with 12+ years of experience in aviation domain.

Relocation:

This position does offer relocation based on candidate eligibility within India.

Export Control Requirements: This is not an Export Control position.

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (India)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500  and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Company

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Boeing

Boeing is the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. A top U.S. exporter, the company supports airlines and U.S. and allied government customers in 150 countries. Boeing products and tailored services include commercial and military aircraft, satellites, weapons, electronic and defense systems, launch systems, advanced information and communication systems, and performance-based logistics and training.

Boeing Commercial Airplanes is committed to being the leader in commercial aviation by offering airplanes and services that deliver superior design, efficiency and value to customers around the world. There are more than 10,000 Boeing commercial jetliners in service, flying passengers and freight more efficiently than competing models in the market.

Boeing Defense, Space & Security is committed to providing customers around the world with the right capabilities, at the right time, at the right cost. As one of the two main business units of the world’s leading aerospace company, BDS specializes in innovative, capabilities-driven solutions across platforms, services and support, and information and technologies. Headquartered in St. Louis and with significant operations in many states and several countries, Boeing Defense, Space & Security is a $33 billion business that has approximately 56,000 employees worldwide.