Senior Technical Support Engineer

Mexico, Mexico City, Mexico

Description

Position Summary:

The Senior Technical Support Engineer is primarily responsible for providing technical support for Bentley’s Structural Engineering software, RAM Concept, RAM Structural System, RAM Elements, and RAM Connection. 

Your Day-to-Day:

  • Provide technical support to users through Web, Phone & Email on RAM products like RAM Concept, RAM Structural System, RAM Elements, RAM Connection.
  • Troubleshoot and resolve user’s issues quickly and accurately thereby driving user satisfaction and usage.
  • Help in developing the product by conveying user feedback to product team through logging of bugs/enhancement requests.
  • Coordinate with Development, QA & Product Management team to prioritize bug fixes.
  • Create knowledge articles, edit existing articles to keep them current and use those to support users.
  • Test a product or a feature before a release.
  • Carry out on site/web based technical presentations to users.

What You Bring to the Team: **Please submit your resume in English**

  • Bachelor’s degree in Civil, Structural Engineering, or equivalent training and experience.
  • 5+ years of prior experience in post-tensioning is required.
  • Knowledge of US steel & concrete design codes
  • Knowledge of building modeling & design would be preferred.
  • Experience of using Ram Concept, RAM Structural System, RAM Elements, RAM Connection, STAAD.Pro, ETABS, SAP2000, RISA would be an advantage.
  • Excellent communication skills in English (verbal & writing)
  • Self-motivated, proactive individual with strong desire to learn.
  • This is a full-time role expected to work 40 hours per week, home-based in Mexico.
  • Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
  • There is no travel required for this for this role.

What We Offer:

  • A great Team and culture – please see our Recruitment Video.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • Competitive Salary and benefits.
  • The opportunity to work within a global and diversely international team.
  • A supportive and collaborative environment.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Company

Bentley Systems

Bentley is a global leader dedicated to providing architects, engineers, geospatial professionals, constructors, and owner-operators with comprehensive software solutions for advancing infrastructure. 

At its core, Bentley Systems is a software development company that supports the professional needs of those responsible for creating and managing the world’s infrastructure, including roadways, bridges, airports, skyscrapers, industrial and power plants as well as utility networks.  Bentley delivers solutions for the entire lifecycle of the infrastructure asset, tailored to the needs of the various professions – the engineers, architects, planners, contractors, fabricators, IT managers, operators and maintenance engineers – who will work on and work with that asset over its lifetime. Comprised of integrated applications and services built on an open platform, each solution is designed to ensure that information flows between workflow processes and project team members to enable interoperability and collaboration.

Bentley’s commitment to our user community extends beyond delivering the most complete and integrated software – it pairs our products with exceptional service and support.  Access to technical support teams 24/7, a global professional services organization and continuous learning opportunities through product training, online seminars and academic programs define our commitment to current and future generations of infrastructure professionals.

With our broad product range, strong global presence, and pronounced emphasis on our commitment to our neighbors, Bentley is much more than a software company – we are engaged functioning members of the global community. Our successes are determined by the skills, dedication, and involvement of extraordinary Bentley colleagues around the world. 

Founded in 1984, Bentley has more than 3,000 colleagues in over 50 countries, more than $600 million in annual revenues, and since 2006 has invested more than $1 billion in research, development, and acquisitions.

Simmilar jobs

More info:

link