Quality Complaints Engineer II

Cartago Province, Cartago Province, Costa Rica

Description

Quality Complaints Engineer II

Permanent

About Heraeus

Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead.


About Heraeus Medevio

Together we improve lives. At Heraeus Medevio, we bring lifesaving and life-changing medical devices to market through partnerships with medical device manufacturing companies. Backed by Heraeus Group, we are committed to the growth of our teams and organization by providing an open space for open minds.

To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today.

JOB PURPOSE

Develops engineering to resolve complaints or product feedback related to manufacturing or no manufacturing processes to improve product quality and efficiency.

MAJOR RESPONSIBILITIES

  1. Assess processes and products to solve and respond quality issues.
  2. Evaluate and implement solutions allowing an optimal Quality Assurance and Preventive Quality.
  3. Lead the corresponding core teams, to drive initiatives as result of customer complaints.
  4. Provide technical support for Quality Systems and solve quality issues, often implementing cost-saving measures and high-quality standards.
  5. Communicate with customer to provide or request information related to their complaints to retrieve the necessary details to resolve the issues effectively.
  6. Provide support Quality Sustaining Engineering activities when it is required.
  7. Drive statistical analysis and tools like DOE and Minitab to identify quality issues trends and improve processes.

Education 

  • Bachelor’s degree in industrial engineering or similar career.

Knowledge and skills

  • Strong analytical skills, demonstrated through their ability to perform problem solving analysis.
  • Experience identifying root causes for quality issues and process improvements.
  • Advanced English level (verbal and writing).
  • Leading of multidisciplinary working groups
  • Knowledge of troubleshooting tools
  • Good personal relationships
  • Attention to details
  • Use of Microsoft Office, SAP knowledge

Experience 

  • 3+ years of experience in Medical Industry in similar positions.

Preferred:

  • Use of statistical and Quality tools, Problem-Solving, among others.
  • Certified on ISO 13485:2016 and/or 9001:2015 standards. 

Curious? Apply now!

We are interested in finding the best candidates, and they may come from a nontraditional background. So please don’t hesitate to apply, even if you aren’t an exact fit. We look forward to getting you started on your employment journey with Heraeus Medevio!

Any further questions?

Our Recruiting Team, Heraeus Medevio, is happy to assist you by email: [[cust_RecTeam]]. Or visit us at jobs.heraeus.com.

Company

Heraeus

Heraeus, the technology group headquartered in Hanau, Germany, is a leading international family-owned company formed in 1851. With expertise, a focus on innovations, operational excellence and an entrepreneurial leadership, we strive to continuously improve our business performance. We create high-quality solutions for our clients and strengthen their competitiveness in the long term by combining material expertise with technological know-how. 

Our ideas are focused on themes such as the environment, energy, health, mobility and industrial applications. Our portfolio ranges from components to coordinated material systems which are used in a wide variety of industries, including the steel, electronics, chemical, automotive and telecommunications industries. In the 2014 financial year, Heraeus generated product revenues of €3.4 bn and precious metal revenues of €12.2bn euros. 

With around 12,600 employees worldwide in more than 100 subsidiaries in 38 countries, Heraeus holds a leading position in its global markets.

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