Description
Wind, it means the world to us. What does it mean for you?
Region MED > SBU MED Service > Technical Support Africa & Middle East
The Middle East and Africa (MEA) Technical Support Team is a diverse, collaborative organization dedicated to delivering high-quality technical support to its internal stakeholders and ensure customer success across a dynamic and rapidly growing regions in Middle East and Africa. Covering customers across the Middle East and Africa, the team provides skilled assistance for complex technical challenges, helping organizations maintain business continuity, support effective technology adoption, and reach their strategic goals.
Operating across multiple countries, cultures, the MEAF Technical Support Team combines deep technical knowledge with a customer-focused approach. The team collaborates closely with operations, customer support teams, engineering groups, and customers, to resolve critical issues, speed up resolutions, and advocate for customer needs. Through active engagement, knowledge sharing, and continuous improvement initiatives, the team helps reduce operational risks and improve the overall support experience.
Beyond issue resolution, the team plays a strategic role in building customer trust, improving operational excellence, and supporting digital transformation initiatives. Its mission is to empower customers through reliable technical skills, timely support, and a steady focus on customer success.
Our Core Values are the following:
- Planned and unplanned Maintenance excellence
- Technical skill and continuous learning
- Collaboration across teams and regions
- Diversity, inclusion, and cultural awareness
- Accountability and operational excellence
- Innovation and continuous improvement
Responsibilities
- Coordinate wind turbine mechanical related activities in MEAF Cluster
- Technical support point of contact for service technicians and customer support engineers in MEAF Cluster
- Regular technical customer meetings ensuring progress on open tasks (e.g. punch list rework, missing / false documentation, new technical solutions, quality issues during construction phase)
- Close cooperation with MEAF Technical support, ROS MED functional and LCE teams to seek technical and commercial solutions
- Liaise with LCE and ROS MED Functional team to realize and validate technical solutions & create technical customer statements
- Manage cost out and after sales projects on turbine mechanical components
- Carry out maintenance audits, ensure maintenance has been carried out properly
- Perform root cause analysis on field issues & provide the solutions
- Technical support on investigating mechanically related problems of main and minor components / systems
Qualifications
- Mechanical engineering degree
- Solid professional knowledge on Vestas turbines (It will be considered as valuable)
- Solid professional knowledge and experience in mechanical systems evaluation, notably gearboxes, bearings, yaw, pitch and hydraulic
- Quality maintenance oriented
- Solid problem solving and root cause failure analysis
- Advanced English skills both in writing and speaking
Competencies
- Problem-solving initiative, able to manage multiple assignments and prioritize daily work in a changing work environment
- Investigative approach, accurate and solid attention to detail
- Great capacities to work as a part of a hybrid team where most of the team members are located at a different physical location
- High learning capacities and comfort with new technologies
- Organized and process-motivated, with the ability to suggest and promote improvements
- Multicultural understanding
What We Offer
Life at Vestas is many things – exciting, rewarding, fun and challenging. There is a positive, innovative spirit, which inspires us to keep innovating commercially as well as technologically.
Vestas offers a world of opportunities. You will meet people with a broad range of skills, from a variety of cultures. We are committed to make sure that all current and future Vestas employees are guaranteed equal opportunities regardless of social identity. Everyone must feel safe, valued, and know that their voice is heard.
You will have access to high-level training in a major growth industry and a range of career paths. We approach your development through a combination of Education (classroom or shop-floor modules), Experience (learning from colleagues in live work environments) and Exposure (to new technologies, processes and ways of thinking). We always look to the future, so your development includes not only practical training essential for fulfilling your own role, but also the more strategic skills necessary for operating as part of a truly global company.
Working for Vestas you will receive benefits like pension and insurance plans, health insurance, subsidized lunch, flexible work arrangements, IT equipment and current vacation policies, according to local policies. All employees participate in our global annual bonus program that reflects not just profitability, but also customer loyalty, business unit results and other measurable factors.
We invite you to find out more about Vestas by visiting our website at www.vestas.com and following our channels on social networks.
Additional information
This position is based in Port Elizabeth, South Africa, and requires up to 20% of travel per year mainly nationally. Applicants must be authorized to work in South Africa. We are unable to sponsor or take over sponsorship of an employment visa at this time.
We will be reviewing applications on a rolling basis; therefore, early applications are encouraged. To apply for this opportunity, please submit your CV in English.
Please note: We reserve the right to amend or withdraw this job posting at any time.
Our commitment to a fair hiring At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement at Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialized in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Company
Vestas
Since Vestas was established in 1979, we have been solely committed to harvesting the potential wind holds for our planet’s energy supply, which has made us the market leader within wind with more than 60GW installed to date. We intend to continue down the path of 100% dedication to wind, and in order to fulfil our vision we want to have the strongest brand in the industry, have best in class margins, be the market leader measured by volume and bring wind on par with coal and gas.
Vestas’ new corporate strategy “Profitable Growth for Vestas” builds on the solid foundation of the successfully completed two-year turnaround and outlines the strategic objectives and initiatives for the mid-term (3-5 years) which will take Vestas steps closer to the realization of the vision. The turnaround has created a strong foundation for future growth, enabling Vestas to control the things we can control and to react flexibly to those we can’t.
Vestas’ organisation is structured on seven key pillars representing all key disciplines of the company and all employees. These seven key pillars are headed by the eight members of the Executive Committee, which ensures the well-functioning of the company as well as Vestas’ overall performance.
As a structurally lean organisation, Vestas has offices in 24 countries and five strong regional sales business units in Northern Europe, Central Europe, Americas, Mediterranean, and Asia Pacific & China.
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