We are seeking an IT Operations & Infrastructure Senior Specialist to join our IT team. In this role, you will be responsible for ensuring the operation of core IT systems, infrastructure, and services that are essential to our daily business functions. You will help maintain secure, stable, and scalable IT operations while participating in transformation initiatives to support the company’s strategic objectives.

Infrastructure Management: 

• Administer and manage both physical and virtual servers, ensuring high availability, performance, and reliability to support business operations.

Network Operations: 

• Manage and maintain network infrastructure and equipment, implementing proactive measures to prevent downtime and minimize business interruptions.

Security: 

• Support in mitigating any open security risks across the environment and assist in data governance.

Ticketing & ITSM Tools:

•  Coordinate and resolve IT-related incidents and service requests through ServiceNow ticketing platforms, ensuring compliance with SLAs and KPIs.

User Access & System Operations: 

• Take full ownership of daily operations related to system access for both internal employees and external dealer users, ensuring proper access rights and security compliance across all platforms.

Financial & Payment Oversight:

•  Oversee the entire payment process for all IT-related invoices, including generating purchase orders (POs), coordinating invoice submissions, and ensuring timely completion of all required payment steps in alignment with internal financial policies.

Procurement & Vendor Management: 

• Manage IT procurement activities including hardware, software, licenses, and services in alignment with corporate policies. Conduct vendor evaluations.

Asset Management:

•  Oversee IT asset inventory and ensure appropriate stock levels for business continuity.

Qualifications & Skills:

• Bachelor’s degree in computer engineering, Information Technology, or a related field.
• 3-5 years of experience in IT operations, infrastructure, and/or system administration.
• Strong hands-on experience with Windows servers, virtualization platforms, and networking equipment.
• Solid understanding of information security practices and frameworks.
• Experience with ITSM tools such as ServiceNow.
• Knowledge of procurement processes in a corporate setting.
• Excellent communication, problem-solving, and organizational skills.
• Courses such as CCNA, MCSA, and Cloud certifications are a plus.
• Ability to collaborate and work effectively in a team environment.
• Adherence to business change management principles.
• Strong negotiation abilities.
• Excellent command of the English language.