125750-Senior Process Engineer (Bilingual in Mandarin Required)

Cerritos, California, United States

• Category: Systems Engineering

Description

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Responsibilities:

The Process Engineer optimize, finalize and implement working process in oversea customer service centers, including but not limit to repair and test processes.

Essential Functions

All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.

-Optimize, finalize and implement working process in customer service center, including but not limit to maintenance and test process

-Follow up with the technical problems from customer service center and provide solutions or corrective actions

-Implement new company policy in customer service center, define the criteria and regulations, audit the execution on a regular basis

-Summarize and feedback technical issues found in repair process 

-Summarize and feedback quality issues found in repair process 

-Set up quality standard and Quality Control process, define the specifics, collect and analyze data

-Draft technical documents and update them on a regular basis (SOP, WI, etc.)

-Conduct inventory quality audit and generate report

-Conduct routine sampling and quality control checks after repairs to ensure the proper functioning and reliability of repaired devices.

-Calibrate and adjust electronic equipment and fixtures to meet manufacturer specifications and performance standards.

-Participate in NPI deployment to service center, including product training, repair testing fixture/software setup

-Facilitate and feedback engineering related tasks from Headquarter

-Support overseeing day-to-day operations of the DJI’s contract service centers and ensure all improvements are taken into place timely

-Collaborate with team members and other departments to provide repair solution, technical expertise and support for resolving repair related issues.

-Perform other job-related duties as assigned

15. Perform other job-related duties as assigned

Requirements:

Education

-Bachelor degree or higher in Engineering or related technical field;

Experience

-5+ years of related experience in manufacturing and service center environment required

-DJI drone experience/knowledge is highly preferred 

Knowledge and Skills

-Knowledge of RF equipment and wireless technology are required

-Have experience about Lean

-Have knowledge about ISO system

-Be able to build the standard production process

-Camera knowledge preferred 

-Previous experience using Project Management Software; Word Processing Software (Word); Google Docs Software; CRM Software preferred

Other Characteristics

-Must be team player

-Must be organized 

-High attention to detail 

-Has a “can-do” attitude

-Must have excellent communication skills

-Ability to use English as a working language, professional proficiency required

-Ability to read, write and speak Mandarin Chinese fluently, native or bilingual proficiency preferred

Supervisory responsibility

This position has no supervisory responsibilities.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use fingers to manually input data and write as well as talk and hear to communicate with other employees.

Specific vision abilities required by this job include near acuity, color vision, field of vision and ability to adjust focus. The employee will be expected to sit in front of a computer to look at the computer screen.

The position has sedentary lifting requirements. May occasionally lift and/or move up to 50 pounds.

【Pay Range: 65k – 150k】

Company

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DJI

Creativity is at the heart of every dream. Every idea, every groundbreaking leap that changes our world starts with the vision of talented creators. At DJI, we give these creators the tools they need to bring their ideas to life.

Our platforms empower them to capture images that were once out of reach. Our flying and camera stabilization systems redefine camera placement and motion. Amazing photos and video, treasured personal memories, and high-end professional imagery are captured every day, in every corner of the world using DJI products.

We do this through an unparalleled commitment to R&D, a culture of constant innovation and curiosity, and a focus on transforming complex technology into easy-to-use devices. Building on the ethos of “form follows function,” our products combine advanced technology with dynamic designs.

Headquartered in Shenzhen, widely considered China’s Silicon Valley, DJI benefits from direct access to the suppliers, raw materials, and young, creative talent pool necessary for sustained success. Drawing on these resources, we have grown from a single small office in 2006 to a global workforce. Our offices can now be found in the United States, Germany, the Netherlands, Japan, South Korea, Beijing, Shanghai, and Hong Kong. As a privately owned and operated company, DJI focuses on our own vision, supporting creative, commercial, and nonprofit applications of our technology. Today, DJI products are redefining industries. Professionals in filmmaking, agriculture, conservation, search and rescue, energy infrastructure, and more trust DJI to bring new perspectives to their work and help them accomplish feats safer, faster, and with greater efficiency than ever before.