Customer Quality Engineer

Fountain Inn, South Carolina, United States

• Category: Quality Engineering

Description

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Your tasks

The Customer Quality Engineer (CQE) acts as the primary quality liaison between the company and their customers in the mobile hydraulics sector. This role is responsible for addressing customer quality concerns, managing complaint resolution, ensuring customer satisfaction, and driving continuous improvement efforts to meet customer requirements and expectations and industry standards.

Serve as the main point of contact for customer quality issues and communications.

Investigate customer complaints and non-conformance; lead root cause analysis and develop effective corrective and preventive actions.

Monitor customer satisfaction and quality performance metrics.

Participate in customer audits and product validation reviews; provide technical and quality support during new product introductions (NPI).

Coordinate and lead 8D or similar problem-solving methodologies for customer issues.

Ensure timely communication and documentation of quality concerns and resolutions.

Collaborate with internal teams (sales, manufacturing, engineering, quality assurance) to address customer feedback.

Support PPAP and other customer-specific quality requirements. (APQP)

Prepare and deliver quality reports, presentations, and metrics to customers and internal stakeholders.

Participate in audits, customer visits, and continuous improvement initiatives.

Maintain compliance with industry standards (e.g., ISO 9001, ISO 14001) and customer-specific quality requirements.

Travel to customer sites (domestic and international) and other company locations as needed. (Up to 30% annually)

Your profile

Bachelor’s degree in Engineering, Quality, or related technical field.

3+ years of experience in manufacturing, project management and/or quality focused projects

Proven track record in customer-facing roles, including direct interaction with vendors, OEMs, and end users to resolve quality issues and drive improvements.

Strong knowledge of quality tools and methodologies: 8D, 5 Whys, FMEA, SPC, Control Plans, APQP, PPAP.

Problem solving and coordination experience; Shainin, Six Sigma, etc.....

Proficiency in reading technical drawings and specifications.

Experience with root cause analysis and corrective/preventive action processes.

Familiarity with quality management systems (QMS).

Strong interpersonal and communication skills: ability to work well with others in both one-on-one relationships as well as group activities.

Strong organizational, analytical, and problem-solving skills with a highly oriented process approach.

Ability to travel to customer sites (domestic and international) and other company locations as needed. (Up to 30% annually)

Contact & additional information

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Bosch Benefits | Bosch in the USA

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Equal Opportunity Employer, including disability / veterans 

By submitting an application for employment with Bosch, you represent and warrant that: (a) the work product and materials you submit are your own and reflect your personal experience, skills and qualifications; and (b) you have not used artificial intelligence or automated tools to generate, alter, or enhance application materials or responses in a manner that misrepresents your identity, authorship, experience, capabilities or qualifications.

Welcome to Fountain Inn

At Bosch, we care; for you, our business, and our environment.

Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond ‘business’. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Work #LikeABosch.

Company

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Bosch

The Bosch Group is a leading global supplier of technology and services. It employs roughly 360,000 associates worldwide (as per April 1, 2015). The company generated sales of 49 billion euros in 2014.* Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including its sales and service partners, Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. In 2014, Bosch applied for some 4,600 patents worldwide. The Bosch Group’s strategic objective is to create solutions for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” 

The company was set up in Stuttgart in 1886 by Robert Bosch (1861-1942) as “Workshop for Precision Mechanics and Electrical Engineering.” The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and by Robert Bosch GmbH.